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Frequently asked questions

We answer thousands of phone calls and emails every month about our services. Here are some of the more Frequently Asked Questions. Don’t see an answer to your question? Please contact us online or call 616-456-6571.

Where are you located?
Our main campus is at 1115 Ball Ave NE Grand Rapids MI. 49505. We also have a location in Newaygo.

What is your mission?
Arbor Circle transforms the lives of children, adults and families facing mental health, substance use and family concerns in a caring partnership with our clients and diverse community.

What does Arbor Circle do?
Arbor Circle guides people to build the strengths, skills and support networks needed to adapt to or even avoid life’s challenges.  We develop these tools for life through more than 35 counseling, education and prevention programs providing mental health, substance use, family development and prevention services. 

How can I schedule an appointment with a psychiatrist?
Psychiatric services at Arbor Circle are provided only as a support to receiving therapy.  Click here to find out more about counseling services or call 456-6571 for more informaton.

Do you provide parenting classes?
Parenting classes are currently not available through Arbor Circle without receiving other services appropriate to the person's need. Click here to find out more about early childhood services or call 456-6571 for more information.

Do you do psychological testing?
Psychological testing services are currently not available through Arbor Circle. Learn more about counseling services or call 456-6571 for more information. Psychological testing services can be found on the web by clicking here.

What type of an organization are you?
Arbor Circle is a private, non-profit 501(c)(3) created in 1996 from a merger of four organizations; providing services in Kent County since 1945.

Do you serve people of all ages?
Yes, we offer services to people of all ages from pregnant women, infants, children, youth, and families through adulthood.

How do people pay for your services?
Arbor Circle accepts Medicaid, Medicare and most all types of insurance. Some programs are offered at no cost to the recipient.

What is your service area?
We serve all of Kent County, and we offer selected services in Newaygo County.

Are you accredited?
Yes, we are accredited by the Joint Commission, a nationally recognized accreditation body.

How many people do you serve?
Arbor Circle serves more than 13,000 people annually with a variety of programs, including outpatient counseling services, in-home counseling and intervention, a runaway shelter, and school-based services.

How is Arbor Circle different than other counseling service organizations?
There are no guarantees that challenging times and tough choices will go away. We believe that what defines a person, shapes families, and determines our community’s future is how we respond to those challenges. But responding differently also requires us to think differently. Helping people become resilient means we have to look deeper than their immediate needs and find opportunity. We have to view our community’s challenges as a platform from which to grow, rather than a cycle that can’t be stopped.

Is there a need for these kinds of services in Kent County?
Yes, our community has great strengths and also great needs. For example:

  • In Kent County, 18.2% of children under the age of 17 live in poverty.  The total amount of people living in poverty in Grand Rapids now stands at 24.7%
  • Over 70% of the children placed in foster care in Kent County were affected by parental substance use.
  • 34,951 people in Kent County are projected to be in need of substance use disorder treatment.
  • Law enforcement officials report that more than 1,000 Kent County youth are reported as runaways annually
  • More than 25% of children entering kindergarten in Kent County are unable to recognize at least half the letters of the alphabet or identify rhyming words – skills fundamental to early literacy
  • It is estimated that there are more than 6,194 homeless youth in the county.
  • 42.2% of the births in Kent County in 2009 were covered by Medicaid funding.

Why is substance use treatment so important?
Substance use contributes to a substantial portion of the problems facing area families. The Michigan Department of Community Health estimates that Kent County has over 98,000 residents needing substance use treatment; however there is not nearly enough capacity to meet that need.